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Privacy Policy

Last Updated: 7 August 2025

1. Our Commitment to Your Privacy

Jupiter Tax (https://www.google.com/search?q=jupitertax.com.au) (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in a professional and secure manner. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information and is governed by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

2. The Kinds of Personal Information We Collect and Hold

“Personal Information” is information or an opinion that identifies an individual. The types of Personal Information we collect include:

  • Identity and Contact Information: Your name, email address, phone number, and postal address.

  • Financial Information: Information contained within documents you provide via our secure file attachment feature or during the provision of our services. This may include bank account details, employment details, and other financial data.

  • Government-Related Identifiers: Such as your Tax File Number (TFN), Australian Business Number (ABN), or Australian Company Number (ACN), which are collected for the specific purpose of providing taxation and accounting services as permitted by law.

  • Technical Data: Information collected via cookies about your interaction with our website, such as your IP address, browser type, and Browse behaviour.

We generally do not collect ‘Sensitive Information’ (as defined by the Act) unless it is directly relevant to the provision of our services, and only with your explicit consent.

3. How We Collect and Hold Personal Information

We collect Personal Information only by lawful and fair means. This is done in several ways, including:

  • Directly from you when you fill out the contact form on our website.

  • Directly from you during face-to-face meetings, phone calls, or email correspondence.

  • From documents or files you provide to us electronically or in hard copy.

We hold your Personal Information in a combination of secure computer storage facilities (such as cloud-based servers) and paper-based files. We take reasonable steps as required by APP 11 to protect the Personal Information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

4. The Purposes for Which We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use, and disclose your Personal Information for the primary purpose of providing our professional accounting and taxation services to you. This includes:

  • Responding to your enquiries.

  • Preparing and lodging tax returns, financial statements, and other documents with government bodies like the ATO.

  • Providing business advisory, tax planning, and bookkeeping services.

  • Maintaining client records and administering our business.

  • Complying with our legal and professional obligations.

We will not share, sell, or disclose your information for any secondary purpose unless you consent to it or as required by law.

5. Direct Marketing

We will not use your Personal Information for direct marketing purposes without obtaining your prior consent. If you do consent, you may opt-out of receiving marketing communications from us at any time by contacting us or by using the opt-out mechanisms provided in the communication.

6. Cross-Border Disclosure of Personal Information

To provide our services, we may use third-party cloud-based software and storage solutions (such as accounting software or data storage providers). These providers may store or process your Personal Information on servers located outside Australia, including but not limited to countries like the United States.

In such cases, we take reasonable steps as required by APP 8.1 to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your Personal Information.

7. Access to and Correction of Your Personal Information

You have a right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we will require identity verification before releasing the requested information.

8. How to Make a Privacy Complaint

If you have any complaints about our privacy practices or believe we have breached the APPs, please contact us with details of your complaint. We will promptly investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any questions, requests, or complaints regarding your privacy, please contact us through our official channels: